Privacy Notice
Claywatt Group Limited and all its subsidiaries (“Claywatt”, “we”, “us”) are committed to protecting the privacy and security of those we interact with. We recognise the importance of safeguarding information that is collected by us or disclosed to us.
This notice explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (DPA18), the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), and all other applicable data protection laws and regulations in the regions where we operate.
This policy applies when:
• You use our website.
• We provide services to you, your organisation, or the owner/manager of the building you live or work in.
• You or your employer purchase services from us or provide services to us.
• You contact or otherwise interact with us.
Our website is not intended for children, and we do not knowingly collect data relating to children.
1. Who are We?
Claywatt Group Limited (“Claywatt”, “we”, “our”, “us”) is an Emirati-owned construction, engineering, maintenance, and sustainable building solutions company, established in 1980. We operate across the UK and the UAE, delivering high-quality services to customers in both regions.
We are a “data controller”. This means we are responsible for deciding how we hold and use personal information about you. In some cases, we may process data on behalf of a third party (e.g., your landlord or property management company). In those instances, you should also consult their privacy notice.
2. What personal information do we collect?
Depending on your relationship with us, we may collect the following categories of data:
• Identity Data: Name, title, date of birth, gender, job title, company name.
• Contact Data: Email address, phone number, postal address.
• Financial Data: Payment details (if applicable).
• Transaction Data: Records of services provided, payments made, and customer support interactions.
• Technical Data: IP address, login data, browser type, operating system, and similar technical information.
• Profile Data: Username, login credentials, preferences.
• Usage Data: How you use our website, products, and services.
We may also collect aggregated statistical data that does not directly identify you.
3. How do we collect your data?
• Direct interactions: When you contact us by email, phone, or through our website.
• Automated technologies: Through cookies and analytics tools when you use our website.
• Third parties: From public sources (such as company registers) or service providers supporting our business.
• Surveillance: CCTV monitoring may be in place at Claywatt offices, facilities, or construction sites for safety and security.
4. How do we use your information?
We will only use your personal data when the law allows. The main purposes include:
• Delivering services and fulfilling contracts.
• Managing payments, billing, and debt collection.
• Providing customer support.
• Communicating changes to our policies or services.
• Improving our website, services, and customer experience.
• Ensuring health and safety at our sites.
• Marketing (only with your consent or where legally permitted).
We do not sell your personal information to third parties.
5. Sharing your information
We may share data with:
• Claywatt subsidiaries and business units.
• Service providers (e.g., IT, analytics, finance, legal advisors).
• Regulators or authorities, if legally required.
All partners and contractors who process your data on our behalf are bound by confidentiality and security obligations.
6. International transfers
Claywatt operates in both the UAE and the UK. Your personal data may be transferred and stored across these regions. We ensure all data transfers comply with applicable data protection laws and are safeguarded by appropriate contractual and technical measures.
7. Data retention
We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, unless a longer period is required by law. Once no longer needed, your data will be securely deleted or anonymised.
9. Marketing & communications
We may use your information to send relevant updates, news, or offers. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.
We may also use photographs or videos taken at events or sites for promotional purposes. Consent will be sought where you can be identified.
10. Security
We use appropriate technical, administrative, and physical safeguards to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security of your information.
11. Contact us
If you have any questions, requests, or concerns regarding this Privacy Notice or how your data is handled, please contact us:
Head of Ethics and Compliance
Claywatt Group Limited
📍 Head Office:
Smark Building (Unit 4 – GF), Sheikh Zayed Road, Al Quoz 3, Dubai, UAE
📧 Email: info@claywatt.com
